This Privacy Policy applies to
The Cornell Centre. (along with all subsidiaries,
affiliates, successors and assigns thereof, referred to
hereinafter collectively as “The Cornell Centre”,
"we", "our" and/or "us"), our websites and services. The
Cornell Centre knows that you care how information about
you is used and shared, and we appreciate your expectation that
we will do so carefully and sensibly.
By visiting this
or another The Cornell Centre website displaying
this Privacy Policy or a link thereto (a "Website", or
collectively the “Websites”), or by otherwise
interacting with The Cornell Centre you agree to
accept the practices described in this Privacy Policy. This
Privacy Policy is further subject to the The Cornell
Centre Services Agreement related to the The
Cornell Centre services you utilise and/or purchase. For
questions on this Privacy Policy please contact our team via the
contact information found on this Website.
The
Cornell Centre values your privacy and is dedicated to
protecting your personal information and providing you with
notice about what personally identifiable information we collect
and how it is used, what choices you have regarding the
collection, use and distribution of that information, the
security procedures we implement to protect that information and
what access you may have to correct any inaccuracies in the
information we have collected from you.
What
Information Is Collected
We receive and store any
information you enter on our Websites or give us in any other
way, such as via telephone, electronic mail, online or
otherwise. For example, this information may be collected when
you contact us for customer support.
Here are the
types of information we gather:
Contact Information:
We collect and retain personal contact information that you
submit to us voluntarily and this includes, but is not limited
to, your name, mailing address, web address, telephone number,
and e-mail address. This information may include your full name,
mailing address, phone number, email address, and, where
provided, your fax number. Such contact information may be used,
for example, to communicate with you when necessary with respect
to transactions. Additionally, we may collect contact
information provided to us during any correspondence relating to
customer support, as well as in connection with products and
services offered on our Websites.
Financial
Information:
We collect and retain certain financial
information from when you purchase our products and services.
For example, when you sign up for any other product or service
through The Cornell Centre, we require you to
provide a credit card number and billing address before we will
process that application. We will not sell, share or rent any
financial information collected from you except as disclosed in
this Privacy Policy or as necessary to fulfil any order for our
products or services.
Demographic Information:
We
may collect and store anonymous demographic information (such as
your postcode, gender and age), and use this data to tailor your
experience on our Websites, provide content that we think you
might be interested in, perform general improvements to the
Websites, and display the content according to your preferences.
Such demographic information may be shared with partners, market
researchers and other third parties on an aggregate,
non-personally identifiable basis. No personally identifiable
information will be linked to such aggregated demographic
information that is shared with third parties.
Other
Information:
We collect and store certain types of
information whenever you interact with us. For example, our
servers track the type of web browser you are using and the page
from which you link. Additionally, we log IP addresses (a unique
number assigned to every computer on the Internet) in order to
improve security, analyse trends and administer the Websites. We
may track your movement within the Websites, the third-party
website pages from which you were referred, access times and
browser types. We use this information to gauge the
effectiveness of our Websites, track information for statistical
purposes and to improve the products and services we provide. We
collect this information to better develop a sense of what
services our customers need and identify areas of improvement to
the Websites. We may use such information for marketing
purposes, and to send information to you that we believe might
be of interest. In addition, such information may be shared with
partners, market researchers and other third parties on an
aggregate, non-personally identifiable basis. No personally
identifiable information will be linked to such aggregated
information shared with third parties.
We may
supplement the information you provide us by acquiring publicly
or commercially available information as available in the public
domain or from third parties, for instance, to verify your
address or to update your information and to create a profile of
your preferences. We tie your personally identifiable
information to information in the profile, in order to improve
the content of the Websites for you or to inform you about
products or services that we think will be of interest to you.
From time to time, we may also ask you to participate in surveys
or other communications conducted by us or third parties
designed to help us improve the Websites or the products or
services we provide.
Cookies:
The Websites use
“cookies” such purposes as enhancing your online
experience by making it easier for you to navigate through the
Websites and making certain features work better. Cookies are
text files which are commonly deposited by websites on a user's
hard drive when the user visits a website. The file identifies a
user's computer and can record the user's preferences and other
data about the user's website visit. We do not extract
information about individual users during this process. Your web
browser may enable you to disable cookies, but please note that
certain services may not function correctly without it and your
experience on our Websites may be hindered.
Third
Party Cookies:
We may use third-party advertising companies
to serve ads on our behalf across the Internet. These companies
may collect and use information about your visits to this and
other websites and your interaction with our products and
services in order to provide advertisements about goods and
services of interest to you. However, no personally identifiable
information (such as your name, address, email address or
telephone number) will be connected with such information. They
may use information about your visits to this and other websites
to target advertisements for goods and services and may be used
to keep track of user response to each advertisement. These
targeted advertisements may appear on our Websites or on other
sites that you visit. The anonymous information is collected
through the use of a pixel tag or cookies, which are industry
standard technologies used by most major websites. If you do not
want such companies to collect this information you may opt-out.
To learn more about the use of this information or
choose not to have this information used by certain third-party
advertising partners, please visit the Network Advertising
Initiative at http://www.networkadvertising.org/choices. Please
note that if you delete your cookies, use a different browser,
or buy a new computer, you will need to renew your opt-out
choice.
Web Beacons:
The Websites may contain
electronic images (called a "single-pixel GIF" or a "web
beacon") that allow a website to track the effectiveness of
marketing campaigns. No personally identifiable information will
be transmitted via web beacons.
Telephone Recording
and Monitoring:
To ensure The Cornell Centre
customers receive quality service, The Cornell Centre
selects phone calls for recording and/or monitoring. These
calls, between The Cornell Centre customers (or
potential customers) and employees, are evaluated by The
Cornell Centre representatives. This is to guarantee that
prompt, consistent assistance and accurate information is
delivered in a professional manner. In contacting The
Cornell Centre creating an account with The
Cornell Centre, or by otherwise utilising any The
Cornell Centre products or services, you hereby consent
to any such call recording and/or monitoring.
How
Personal Information Is Used
Our Use:
We receive
and store any personal information you enter on our Websites or
give to us voluntarily in any other way and may use it to
contact you from time to time. We take steps designed to ensure
that only the employees who need access to your personal
information to fulfil their employment duties will have access
to it. By registering on a Website and providing your telephone
number, you agree that this action constitutes a purchase,
enquiry and/or application for purposes of telemarketing laws.
Regardless of the fact that your telephone and/or cell number
may be listed with the TPS, you are providing your express
written consent to receive future information (including
telemarketing) about products and services from us and/or our
affiliates, and you hereby agree and consent to our contacting
you using the information you have provided and will provide to
us. This means we may contact you by e-mail, phone and/or cell
number (including use of automated dialling equipment and/or
pre-recorded calls), text (SMS) message, social networks or any
other means of communication that your wireless or other
telecommunications device may be capable of receiving (i.e.
video, etc.). We may also send you information or offers from
time to time to the postal address or email address we have on
file (as further outlined in this Privacy Policy). You further
acknowledge that you are not required to agree directly or
indirectly or enter into an agreement regarding our
telemarketing efforts as a condition of purchasing any goods or
services from us or our affiliates.
Electronic
Mail:
From time to time, The Cornell Centre
may use your personal information to contact you by electronic
mail concerning our services. These communications are often
intended to inform you of important information regarding your
account, or about general services provided by The
Cornell Centre and/or its affiliates. If you do not want
to receive email from us or our affiliates regarding new
services, please click the "unsubscribe" link which is included
at the bottom of any email you receive from us. However, in
order to fulfil our service obligations to you, we will continue
to send you emails regarding your account administration, as
well as any necessary information, such as renewal notices and
instructions. By providing us with your email address you
consent to receiving communications from us electronically and
all notices, disclosures and other communications that we
provide to you electronically satisfy any legal requirement that
such communications be in writing.
Service Related
Uses:
We may use your personal information to contact you
about the goods or services you have purchased from us, or for
other purposes in which you have expressed an interest, for
example, if you have contacted customer service or made an
enquiry. We will also provide you with service and account
related announcements. For instance, if the delivery of a
service or product is delayed we might send you an email, or
other message, or if there is some service issue with something
you might have ordered. Generally, you may not opt-out of these
communications, which are not promotional in nature. If you do
not wish to receive them, you have the option to cancel your
services with us.
Protection of The Cornell
Centre and Others: We may release account and other
personal information when we are required to do so by law, court
order, subpoena or other government or law enforcement authority
or regulatory agency, including ICANN, in order to enforce or
apply our Services Agreement or other agreements, or when we
believe in good faith that disclosing this information is
necessary or advisable, including for example, to protect the
rights, property, or safety of The Cornell Centre,
our users, or others. This includes exchanging information with
other companies and organisations for fraud protection, credit
risk reduction or other similar purposes. Sites Other Than
The Cornell Centre, The Cornell Centre
has no control over and is not responsible for the privacy
policies or information gathering practices of other websites,
including those to which we may link and those which may link to
us. We strongly recommend that you review the privacy policies
of every online service you use before submitting any personal
information and direct any concerns to the site administrator of
that website.
How Long We Keep Your Personal Data.
We keep information only for as long as we need it to
provide you services, manage our business or as required by law
or contract. Where you have a contract with us, we will retain
your data for the length of the contract, and will further
retain that information for a time period consistent with our
legal or regulatory responsibilities, after you terminate all
your services with us to resolve disputes, enforce our relevant
Service Agreement, and to adhere to the technical and legal
requirements and constraints related to the security, integrity
and operation of the Sites. If you have any questions about how
long we will keep your specific data, please contact us.
How We Keep Your Personal Data Safe.
We work to
protect the security of your financial information during
transmission by using Secure Sockets Layer ("SSL") software,
which encrypts the information you input on the Site. However,
no method of transmission over the Internet or method of
electronic storage is completely secure and we cannot guarantee
its absolute security. You can further help to ensure your
security by taking a few simple precautions. For instance, it is
important to protect against unauthorised access to your
computer, and to be sure to sign off when you are finished using
a shared computer.
Limitation Of Liability
The Cornell Centre assumes no responsibility or
liability with regard to any theft, loss, alteration or misuse
of personal or other information lawfully provided by The
Cornell Centre to third parties, or with regard to the
failure of any third party to abide by this privacy policy or
such third party.
Contacting Us.
If you have
questions or concerns regarding this Privacy Policy, you can
contact us by writing to us at info@thecornellcentre.com
or by mail at Mushroom Cottage, Parsonage Lane
Little Baddow (near Chelmsford) Essex
CM3 4SU.
